FREQUENT QUESTIONS ABOUT TICKETING


Which ticket / pass should I choose?
How to purchase my ticket / pass?
Professional Badges
Press Accreditation
Groups
Purchasing a festival ticket / pass as a gift
Tickets and passes / one entry per exhibition site
Ticket / pass not received
Ticket / pass lost or stolen
Invoice


FREQUENT QUESTIONS ABOUT YOUR VISIT


Hours of exhibitions
Anticipated closures
Accessibility and air conditioning
Luggage
Animals

FREQUENT QUESTIONS ABOUT TICKETING

Which ticket / pass should I choose?
Single venue ticket

If you only have a limited amount of time to visit the Rencontres d’Arles, we recommend that you select one or two exhibition sites and opt for one or two “single venue entry tickets”.
The pricing for the “single venue tickets” varies between 4.50 and 15 euros. Each Single Venue Ticket is valid for a single entry at a single exhibition site.
“Single venue tickets” are available for purchase online and at our on-site ticketing offices. Please note: preferential online ticketing rates do not apply to “single venue tickets” (unlike for other festival passes).
If you would like to continue your visit after this brief taste of the festival, a “single venue ticket” can be exchanged for a festival pass at one of our on-site ticketing offices (payment of the difference in rates at the moment of the exchange). Please note that the exhibitions already visited with a Single Venue Ticket cannot be visited again with the exchanged pass.
Be careful, the exchange of a "single venue ticket" for a day pass can only be done on the same day you use the "single venue ticket".

Day pass and September day pass

In July and August, for a one-day visit of the Rencontres d’Arles, we recommend that you choose the day pass.
In September, for a one-day visit of the Rencontres d’Arles, we recommend that you choose the September day pass.
The day passes and the September day passes are not dated at the moment of purchase. They are activated the moment of the first entry to an exhibition.
Day passes are valid for any one day, from 10am to 7:30pm for the duration of the festival, from Monday July 3rd to Sunday September 24th 2023.
September day passes are available for sale starting Thursday, August 24th 2023. They are valid any one day, from 10am to 7:30pm from Monday August 28th to Sunday September 24th.

Both of these passes allow for one entry per exhibition.

If you decide to stay a few more days in Arles, your day pass can be exchanged for an all exhibitions pass at one of our on-site ticketing offices (payment of the difference in rates at the moment of the exchange). However, the exhibitions already visited with the Day Pass cannot be visited again with the exchanged all exhibitions pass.
In this same way, a September day pass can be exchanged for a September all exhibitions pass.

All exhibitions pass and September all exhibitions pass

In July and August, for a stay of several days in Arles, we recommend that you choose an all exhibitions pass.

In September, for a stay of several days in Arles, we recommend that you choose a September all exhibitions pass.

The all exhibitions passes are valid for the duration of the festival (from Monday July 3rd to Sunday September 24th 2023).

Due to the anticipated closures of certain exhibitions, the Rencontres d’Arles proposes specific ticketing options starting from Monday, August 28th 2023.
September all exhibitions passes are available for purchase starting Thursday August 24th 2023. They are valid from Monday August 28th to Sunday September 24th.

The all exhibitions passes and the September all exhibitions passes allow for one entry per exhibition site.

To take advantage of all the exhibitions in the programming, the Rencontres d’Arles recommends a three-day stay.

Night-time events

During the opening week, the Rencontres d’Arles organizes different types of night-time events with projections, concerts, and performances.

In 2023, three nights are hosted at the théâtre Antique (1 Rue du Cloître, 13200 Arles), Tuesday July 5th, Thursday July 7th, and Friday July 8th.

These nights are accessible at the following prices: Tickets for these nights are available online or at our on-site ticketing offices.

All of these ticketing options (except for full price), require an ID and a supporting document of less than 3 months.

The Night of the Year is accessible for free and without reservation.


How to purchase my ticket / pass?
Please note: not every exhibition site has a ticketing office.
Single Venue Tickets and other festival passes are available for purchase from our online ticketing office and at our on-site ticketing offices.

Online ticketing office

Buy online, get special rates!

> Full prices

You can choose, depending on your time and length of stay, between: Only full-price tickets are sent directly by e-mail. After your purchase of a full-price pass, you do not have to wait for the e-mail with the e-ticket(s). On the purchase confirmation page, you can directly download them, or you can download them from the « My account » section.
These e-tickets allow you to show up directly at the entrance of an exhibition and pick up a complementary programming brochure from the festival ticketing offices.
E-tickets purchased online can be printed or shown at exhibition entrances from a smartphone. If you are unable to download or print your full-price online ticket, it is also possible to pick it up at a festival ticketing office upon presentation of the corresponding invoice.

> Reduced prices

Reduced price tickets are also available online. Like with the full-price tickets, you can take advantage of special rates if you buy them online. You can choose, depending on your time and length of stay, between: Reduced price tickets are for: Please note: you have to pick up your ticket(s) at one of our on-site festival ticketing offices with an ID and supporting document of less than 3 months (student ID, Pôle Emploi certificate, certain SNCF cards, etc). A complementary programming brochure is given to you at this point.

Reduced and free ticketing rates are limited to one per person over the duration of the festival (from Monday July 3rd to Sunday September 24th 2023).

For young people benefiting from this, it is possible to reserve a reduced price ticket via the Pass Culture application (available for free on Google Play and the AppStore). Tickets purchased via Pass Culture then have to be picked up at one of our on-site ticketing offices.

> Fress Passes

There are free ticketing options online for: Free passes, like reduced rate tickets, are to be picked up at one of our on-site ticketing offices, with an ID and a supporting document of less than 3 months (identity cards, beneficiary cards from the CAF or any other organization, etc).

Free tickets also exist for Arlesians, and this is not available online. These tickets are exclusively available at the festival offices (34, rue du docteur Fanton à Arles) starting from Monday June 19th 2023, with an ID and a proof of residency from less than three months.
During the opening week of the festival, from Monday July 3rd to Sunday July 9th, a special counter for Arlesians is set up in the courtyard of the festival office.

*Refer to the section « Which ticket / pass should I choose? »

On-site ticketing offices

You can go to any of our on-site ticketing offices to purchase your ticket(s).

Our on-site festival ticketing offices can be found:
FESTIVAL OFFICE
34, rue du Docteur Fanton
From June 19th to July 2rd: 11am – 7pm – Closed on Sunday, opening on Monday at 2:30pm
From July 3rd to September 24th: 9:30am – 7pm – Open every day (including weekends and holidays)

PLACE DE LA RÉPUBLIQUE
From July 3rd to September 24th: 9:30am – 7pm – Open every day (including weekends and holidays)

ESPACE VAN GOGH
Place Félix Rey
From July 3rd to September 245th: 10am – 7:30pm – Open every day (including weekends and holidays)

MÉCANIQUE GÉNÉRALE
35, avenue Victor Hugo
From July 3rd to September 24th: 10am – 7:30pm – Open every day (including weekends and holidays)

To optimize the length of your visit, two of our on-site ticketing offices (Bureau du festival et Place de la République) open their doors at 9:30am, 30 minutes before the exhibitions open (please note that our ticketing offices close at 7:00pm).

Please find below the rates for tickets and passes at our on-site ticketing offices:

> Full prices

The different “single venue tickets” (between 4.50€ and 15€) > Reduced prices

You can also purchase the following reduced price tickets and passes (upon presentation of an ID and a supporting document from less than 3 months like a student card, a Pôle Emploi certificate, SNCF cards, etc): Reduced price tickets are for: Reduced price passes and free tickets are limited to one per person, during the festival (from July 3rd to September 24th 2023).
For young people benefiting from this, it is possible to reserve a reduced price ticket via the Pass Culture application (available for free on Google Play and the AppStore). Tickets purchased via Pass Culture then have to be picked up at one of our on-site ticketing offices.

> Free passes

Free passes are to be picked up at one of our on-site ticketing offices, with an ID and a supporting document of less than 3 months (identity cards, beneficiary cards from the CAF or any other organization, proof of residency, etc). They are intended for:
Professional Badges
Professional Badges are intended for image and visual arts professionals, upon presentation of proof (a Siret or Agessa number or any other document proving the professional activity).

The Professional Badge gives access to three entries per exhibition site, valid from Monday July 3rd to Monday July 10th. It is available online for 68€ (70€ at one of our on-site ticketing offices).

We propose a preferential rate for the purchase of a Professional Badge and a catalogue of the 2023 edition of the festival for 99€ (online or at our on-site ticketing offices). The catalogues are available for pick up at the Professional Services Counter (34, rue du docteur Fanton à Arles) starting from Monday July 3rd 2023 from 9:30am to 7pm.

There are preferential rates for groups of 10 people or more.

Advantages of a Professional badge: To request a Professional badge, please create an account or log-in to your « My account » on the website: rencontres-arles.com, then go to the section « My professional badges ».

New this year: you can choose between having and e-badge or a physical badge.

After your payment confirmation, if you chose the e-badge, you receive it via e-mail. You can also find your e-badge in your personal account on our online ticketing office or on the application Arles 2023 (available on Google Play or the AppStore). You can either print or download your ticket on your smartphone and present it at the entrance to each exhibition site.
If you chose the physical badge, you have to pick it up at the festival office from Monday July 3rd 2023 (34, rue du docteur Fanton in Arles) from 9:30am to 7pm.

The théâtre Antique nights: professional badge holders benefit from a free access for these nights.
The badge holder can only purchase one preferential rate ticket per night.
The invoice of its purchase is the only valid supporting document in case of dispute.
For more information, please contact: Louise GRANDJEAN at or call her at 04 90 96 76 06 / 04 88 65 83 39 (direct line)


Press Accreditation
Press accreditations are nominative and reserved for journalists and press photographers coming to produce a photographic report on the order of their editor-in-chief.
It is issued upon presentation of proof of activity (valid press card, letter from the editorial staff justifying an editorial project on the 2023 edition). The accreditation is nominative and only gives access to the exhibitions.
The Rencontres d’Arles proposes two different formats for press accreditation: the Press E-Badge and the Press E-Invitation, both of which must be presented at the entrance to each exhibition site, either on a smartphone or printed on paper.
If your request is approved, you receive a confirmation e-mail with the Press E-Invitation attached from the press office of the Rencontres d’Arles.
It is essential that you make your request online at least 48 hours in advance (business days).
No accreditation is issued on site without your prior request.

Press e-badge

For a visit during the opening week (3rd to 9th of July 2023), it is essential to make an accreditation request online via the press page of the website rencontres-arles.com.
The Press E-Badge is nominative and allows for three entries per exhibition site during the opening week.
Please note that the Press E-Badge does not include free access to the théâtre Antique nights.

Press e-invitation

For all visits after the opening week, starting from Monday July 10th 2023, it is essential to make an accreditation request via the press page on the website rencontres-arles.com.
The press e-invitation is nominative and permits one entrance per exhibition site from July 10th – September 24 2023.


Groups
The Rencontres d’Arles proposes discounted rates and guided visits for reservations of at least 10 people.
These preferential rates are intended for all types of groups (associations, works councils, organizers, individuals, etc.) who wish to discover Arles and the festival.
Requests must be made at least 48 hours in advance (business days).
More information and reservations: Valentin PIC at or at + 33 (0) 4 88 65 83 40 (direct line).


Purchasing a festival ticket / pass as a gift
The festival offers a gift option on the online ticketing system to generate a ticket for the person of your choice.
With a full price ticket, you can personalize the ticket with the name of the person at the validation stage of your basket. You receive your personal e-ticket by e-mail at the end of your purchase.
The price of the ticket has to show up on the ticket, it is impossible for us to cover this legal information.
If the beneficiary is likely to be able to benefit from a free or reduced rate, they have to go to the ticket office with their credentials. You do not receive the e-ticket in the confirmation e-mail.
If you wish to offer a ticket as a gift but you have not used the gift option, you should know that even if the order is in your name, you can still offer your ticket as a gift. This is because full-price tickets are by default in the name of the person who made the reservation. We do not have the ability to change the names on the tickets after the fact, but this is not a problem because we do not perform any ID checks at the entrances to the exhibitions.


Tickets and passes / one entry per exhibition site
With your ticket or pass, you can only enter one single time into an exhibition site.
A ticket does not permit multiple visits to a same exhibition site. There is no unlimited access.


Ticket / pass not received
If you haven’t received your ticket purchased online after your purchase, there are several possibilities:
If you have chosen a reduced or free ticket, it is normal that you have not received it. In fact, you have to pick up your ticket at one of our on-site ticketing offices (see "On-site ticketing") with an ID and a supporting document less than three months old.

If you have chosen a full-price ticket and you haven’t received it, check your spam folder. If after doing so you still cannot find your ticket, you can find your ticket in your personal account that you created when you purchased the ticket. You also have the option to pick it up on-site at one of our ticketing offices upon presentation of the corresponding invoice.


Ticket / pass lost or stolen
In the case of a lost or stolen ticket (purchased online or at one of our on-site ticketing offices), a ticketing agent can create a duplicate ticket upon proof of purchase.

With each ticket purchase, you are given either a receipt (for on-site purchases) or an invoice sent to you via e-mail (for online orders). It is exclusively with one of these documents that we are able to create a duplicate ticket to replace a lost or stolen ticket.

The duplicate ticket invalidates the original ticket, making all fraudulent use impossible. All exhibition sites already visited with the original ticket are not accessible with the duplicate ticket.

Please note that we cannot provide a duplicate or an invoice for tickets purchased at the Tourist Office.


Invoice
Every online ticket sale generates and sends an invoice to the e-mail address used to create your account. If, however, you did not receive your invoice:
- You can find it in your “My Account” space
- You can e-mail:
If you purchase your ticket or pass on-site at our on-site ticketing offices, you can ask a ticketing agent for your invoice.


FREQUENT QUESTIONS ABOUT YOUR VISIT

Hours of exhibitions
The Rencontres d’Arles exhibitions are open from 10am to 7:30pm every day, week-ends and holidays included.
The on-site ticketing offices of the Festival Offices and the Place de la République open their doors 30 minutes before the exhibitions, to provide you with the maximum amount of time to enjoy the exhibitions.
The last entrance is 30 minutes before closing.

However, certain exhibition sites have specific hours: For the exhibitions that are part of the Arles Associé and the Grand Arles Express programs, we invite you to look at our page « Practical Information » or on the websites of the respective institutions concerned.


Anticipated closures
Some exhibition sites close before the end of the festival because of other events (Féria in September...) or exhibitions organized by the City of Arles or Arles associations.

Sunday August 19th: Sunday August 27th: Sunday September 3rd:
Accessibility and air conditioning
The exhibitions of the Rencontres d’Arles take place in a wide variety of sites, with differing conditions of access.

LIST OF EXHIBITION SITES ACCESSIBLE TO PEOPLE WITH REDUCED MOBILITY LIST OF AIR-CONDITIONNED EXHIBITION SITES
Luggage
Due to the security plan currently in effect and in order to guarantee the safety of the buildings, the artworks, and the people, luggage and bulky objects (bicycles, scooters, etc.) are forbidden in exhibition sites and in the reception areas (ticket offices, bookshops and cafés).
Furthermore, it is not possible to leave personal belongings with the surveillance or sales staff at the entrance to these areas.


Animals
Animals are not allowed to enter the exhibitions, even those carried in a bag. The only exception is medical assistance dogs, which may accompany their owners in our various venues.
At the Parc des Ateliers, where the exhibitions presented at Mécanique Générale are located, animals are allowed in the park area and must be kept on a leash.


 
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